FREQUENTLY ASKED QUESTIONS

ARRIVALS AND DEPARTURES

We have pre-arranged ground transportation to meet you upon arrival into Cancun International Airport (CUN) and pre-arranged ground transportation for your departure from Impression Moxché.

On arrival, once you exit the airport, please look for the representative with the Corza Medical sign. For departures, plan to meet the representative in the lobby area.

The resort is located 46 miles from Cancun International Airport and it is a trip of approximately 49 minutes.

ATTIRE

Mexico has warm, sunny weather year-round, so pack light and comfortable clothing like cotton or linen. Be sure to bring a hat, sunglasses, biodegradable sunscreen, bug repellent, and a couple of swimsuits. A light cardigan, pants, or jacket can come in handy for evenings.

You’ll also want to pack a few dressier outfits for the Welcome Reception, Awards Reception and Dinner, and for enjoying the resort’s upscale restaurants.

CASUAL

Bermudas (long shorts or Capri pants), sneakers/tennis shoes and sandals. Ladies must wear a bathing suit wrap or cover-up. No sleeveless shirts for men.

CASUAL ELEGANCE

Sneakers/tennis shoes or dress sandals, dress shirts with short sleeves or collared shirts. No sleeveless shirts or flip-flops. Long pants required for men.

BEACH CASUAL

Swim trunks, bathing suits and flip-flops accepted.

FORMAL

Men: long pants and collared shirts; dress shoes. Women: blouses, skirts, slacks or dresses; dress shoes.

DAYTIME CASUAL

Bathing suit cover-ups or shorts and tops and sandals required.

RESORT CASUAL

Bermudas (long shorts or Capri pants), sneakers/tennis shoes and sandals. Ladies must wear a bathing suit wrap or cover-up. No sleeveless shirts for men.

POOL CASUAL

Bathing suits allowed. Cover-up and sandals (or flip flops) preferred.

ATTIRE FOR RESTAURANTS

Teodoro

Hours: Dinner

Attire: Formal

Cielo Impression Rooftop

Hours: Lunch and Dinner

Attire: Casual

Seaside Beach Club

Hours: Breakfast, Lunch and Dinner

Attire: Casual

Impression Lounge Bar

Hours: 10am – 10pm

Attire: Casual

Impression Main Pool Bar

Hours: 10am – 6pm

Attire: Daytime Casual

Allora (Italian Cuisine) *

Hours: Dinner

Attire: Casual Elegance

*located in Secrets Moxche

Bamboo (Southeast Asian Cuisine) *

Hours: Lunch

Attire: Casual

*located in Secrets Moxche

Barefoot Grill *

Hours: Lunch

Attire: Casual

*located in Secrets Moxche

Bisou *

Hours: Dinner

Attire: Formal

*located in Secrets Moxche

Coco Café *

Hours: 24 hours

Attire: Casual

*located in Secrets Moxche

Dos Almos (Mexican Cuisine) *

Hours: Dinner

Attire: Casual Elegance

*located in Secrets Moxche

Ember *

Hours: Dinner

Attire: Casual Elegance

*located in Secrets Moxche

Market Café *

Hours: Breakfast and Lunch

Attire: Beach Casual

*located in Secrets Moxche

Observatory Preferred Rooftop *

Hours: Breakfast, Lunch and Dinner

Attire: Casual

*located in Secrets Moxche

Seasoul (Seafood) *

Hours: Lunch and Dinner

Attire: Casual for Lunch; Casual Elegance attire is required for dinner

*located in Secrets Moxche

Suki (Japanese Cuisine) *

Hours: Dinner

Attire: Casual Elegance

*located in Secrets Moxche

NOTE: Reservations required for hibachi/teppanyaki table and Tanoshil Omakase

Dark Horse (Cocktails & Sports)

Hours: 5:00pm – 1:00am

Attire: Casual

*located in Secrets Moxche

Gypsy

Hours: 10:30pm – 1:00am

Attire: Casual

*located in Secrets Moxche

Mantarray (Swim-up Bar)

Hours: 10:30pm – 1:00am

Attire: Casual

*located in Secrets Moxche

Lobby Bar (Cuisine)

Hours: 10:30pm – 1:00am

Attire: Casual

*located in Secrets Moxche

Theatre

Hours: 10:30pm – 1:00am

Attire: Casual

*located in Secrets Moxche

BUSINESS TRAVEL & ACCIDENT INSURANCE

In addition to your local country employee health benefits, Corza Medical covers its travelling employees with additional insurance coverages under a Business Travel and Accident program. Please contact your local HR representative for more details.

CURRENCY

The currency in Mexico is the peso.

Many establishments that deal with tourists, especially in coastal resort areas, quote prices in U.S. dollars or both U.S. dollars and pesos, so typically converting U.S. dollars to pesos is not necessary. Travelers to Mexico can easily withdraw money from ATMs, called cajeras, in most major cities and resort areas. Use the same precautions you would at any ATM. Most machines offer Spanish/English menus and dispense pesos, but some offer the option of withdrawing dollars.

In Mexico, Visa, MasterCard, and American Express are the most accepted credit cards. You'll be able to charge most hotel, restaurant, and store purchases on your credit card. However, be aware that some establishments in Mexico may add a small surcharge when you pay with a credit card.

ELECTRICAL OUTLETS

Suites are equipped with North American outlets (Type A and some with Type B). We recommend you travel with a universal adapter in case your appliance has a different input than the ones mentioned.

The standard voltage in Mexico is 127V with a frequency of 60Hz. This is the same voltage as the USA and Canada. If you’re coming from another place in North America, you shouldn’t need a voltage converter. If you’re coming from another continent, you might need a voltage converter if you own appliances that are not dual voltage.

EXTEND YOUR STAY

Hotel extensions are an additional cost and can be made through Destinations. Extensions are based on hotel availability and are NOT guaranteed until confirmed with the hotel. For pricing and availability, please contact Destinations. Please do NOT solidify your airfare until your extension dates have been confirmed.

If you book extension dates and then later cancel, you will be held liable for the cancellation fees for those extension nights.

IMMIGRATION & CUSTOMS UPON ARRIVAL

After You Land — Immigration First
- Follow signs for “Immigration / Migración.” You’ll present your passport to Mexican immigration officials. Mexico has moved toward electronic entry records, and the traditional paper “Tourist Card” (FMM) is often no longer required for many travelers arriving at Cancún, with your entry captured digitally instead — but always confirm any current requirements before you travel.
- Biometric or Manual Control: Some travelers can use automated passport control kiosks (e-gates) that scan your passport and take a photo, which can speed up your entry; otherwise you’ll go to a staffed immigration counter.
- Passport Stamp & Entry Record: Once accepted, your passport will be stamped with your entry date. Sometimes you’ll get a small receipt — keep that handy for your departure.
Baggage Claim
- After immigration, you’ll proceed to the baggage claim area to collect checked luggage (if you have any). Make sure to have your baggage tags close at hand and stay with your group.
Customs (Aduana)
- Once you have your luggage, you’ll go through customs inspection:
  - Customs Form: In some cases you may be given a customs declaration form on your flight or inside the airport; in other cases it may not be required.
  - Declare Items: If you have items above the allowed limits (or things you must declare), you would declare them. If you have nothing to declare, you proceed as usual.
  - Red/Green Light Check: At many Mexican airports, including Cancún, you may be asked to press a button like at a traffic signal:
    - Green light: go ahead and exit the customs area
    - Red light: customs officers will conduct a brief inspection of your luggage. This is usually quick but sometimes more thorough.
- Most travelers simply get the green light and exit without detailed questioning. Customs inspections are typically random and not invasive for normal tourism baggage.
Exiting the Airport
- Once through customs, you’re free to exit the terminal and proceed to ground transportation – look for the representative with Corza Medical sign. Be aware that right outside arrivals you may encounter travel representatives and timeshare promoters — proceed straight to our arranged transportation represented.

ON-SITE SUPPORT

Corza Medical staff will be onsite to assist you! If you have any questions, please contact:

Michelle Tull | 1-760-639-9388 | michelle.tull@corza.com

PASSPORT & VISA INFORMATION

All international travelers to Cancún must present a valid passport to enter Mexico. While Mexico does not formally require six months of passport validity beyond travel dates, most airlines do, so travelers are strongly advised to ensure their passport is valid for at least six months after arrival. Visitors entering Mexico for tourism or business are typically issued a Visitor Permit (FMM) upon arrival, allowing stays of up to 180 days, at the discretion of Mexican immigration officials.

The traditional paper FMM form is being phased out and for air arrivals (like Cancún) you do not fill out the paper form on the plane or before departure anymore in many cases. Instead, Mexican immigration officials handle your visitor record when you arrive, stamping your passport directly and linking your stay to a digital FMM record that you can later download if needed.

Travelers from the United States do not need a visa for tourism or business travel to Mexico for stays of up to 180 days. A valid passport is required for air travel, and a Visitor Permit (FMM) is issued on arrival.

Citizens of Spain, Germany, Italy, France, and Poland may enter Mexico visa-free for tourism or business stays of up to 180 days. A valid passport is required, and a Visitor Permit (FMM) is issued upon arrival.

Travelers holding passports from Saudi Arabia are generally required to obtain a Mexican visa in advance before traveling. However, visa requirements may be waived if the traveler holds a valid visa or permanent residence card from the United States, Canada, the United Kingdom, Japan, or a Schengen country. A Visitor Permit (FMM) is still required upon entry.

Citizens of China are required to obtain a Mexican visa prior to travel by applying through a Mexican embassy or consulate. Entry without a visa is not permitted unless the traveler qualifies under a substitute visa exemption. A valid passport and Visitor Permit (FMM) are required.

Upon departure you may be asked if you paid the visitors tax (VISITAX). If you are asked this, please pay with your Corza Medical Credit Card and only pay via the official site - VISITAX web portal, available in English. You can get help with the web portal at Cancun Airport.

TIPS/GRATUITIES

Impressions Moxche offers a luxurious all-inclusive plan in which this service is already included in the rate, therefore tips are not required.

WATER

Can I drink tap water? It is not recommended to drink the tap water in Mexico, as it may not be purified. It is recommended to always drink bottled water, which will be provided in your room by the resort.

WEATHER

In April, Playa del Carmen, Mexico typically has warm, mostly sunny, and relatively dry tropical weather — ideal for beach time and outdoor activities.

Daytime temperatures: 82–90°F (28–32°C)
Nighttime temperatures: 70–77°F (21–25°C)

Humidity is moderate to high, as expected in a tropical climate, but April falls just before the rainy season. Ocean temperatures are warm and comfortable for swimming, averaging 79–81°F (26–27°C).